Frequently asked questions

Shipping

The delivery time for standard shipping in the United Kingdom is between 5 and 10 working days, and between 4 and 7 working days for express shipping.

We take all necessary steps to ensure that your order arrives as quickly as possible without compromising the quality of our service.

Take advantage of our free shipping offer, which is in line with our values of sustainability and care. Processing time is usually 1-3 working days, followed by an estimated delivery time of 5-10 working days, so you can enjoy your favourite fashion items soon.

For orders containing multiple items, we may ship them separately depending on stock availability in our distribution centre. This method allows us to make your delivery efficient and environmentally friendly by optimising our use of resources while meeting our high quality standards.

To track your order, please follow the link below:
Click here

Payments

When paying online, whether by credit card or another payment method, we guarantee maximum security through the use of an SSL-secured page. Your details are sent directly to our payment service provider using SSL encryption in order to authorise and execute the transaction. We do not store your information on our servers.

In line with our commitment to convenience and security in payment transactions, we accept all major credit cards (Visa, Mastercard, AMEX), Klarna, Maestro and PayPal. To ensure efficiency and quality of the customer experience, we do not accept money orders or bank transfers.

We will only charge your card once your order is ready for dispatch within 24 hours, as part of our commitment to a responsible and transparent payment process.

Your refund will be processed with care and attention and may take up to 14 days, depending on the specific circumstances. We always strive to make this process as efficient and smooth as possible in order to meet your expectations in terms of quality and service.

Your Order

You can modify your order before it enters the processing stage. If you have any questions or would like to check the status of your order, please contact us at info@marlowandfinch.uk. Your request will be handled with the utmost care.

You can cancel your order before it leaves the ‘in preparation’ status. Once the order is on its way to you, cancellation is no longer possible for logistical reasons. For additional information or assistance, please contact us at info@marlowandfinch.uk – we will be happy to help you.

If your product malfunctions or is damaged after delivery due to external influences, this is covered by our warranty conditions. Please inform us within 24 hours of receiving the goods. After this period has expired, or if the product has not been stored in accordance with our instructions, we unfortunately cannot grant a warranty claim.

Please contact us at info@marlowandfinch.uk or via our contact form.